FAQS
Email: [email protected]
Tel: +1 213 982 2167
No. 27, Shuibei 2nd Road,
Luohu District, Shenzhen
Worldwide shipping,
fast and safe.
Customer Service
for 7*24h, every day.
FaQs. Most Care
Is the replica jewelry you are using real 18k gold?
Yes, the raw materials of the jewelry we use are real 18k gold, if you find our materials are fake, we will compensate 3 times the payment amount.
Is the diamonds you use mined diamonds?
Yes, the stones used in all of our products are naturally mined, but we operate ethically and all diamonds are mined and sourced in accordance with the relevant rules.
Can replica jewelry be 100% the same?
Unluckily no, this is a high quality real 18k replica jewelry, but not authentic, we can give you extremely high-quality exquisite jewelry, we cannot provide exactly the same jewelry.
Can I custom any jewelry I like ?
Yes, we off custommization service, as long as you send me the pictures and data, we could produce almost all the jewelry you like.
Custom your Tiffany diamond engagement ring
where are you located ?
A: Shenzhen Shuibei, China, the largest jewelry making and wholesale center in China. (Real 18k Gold Replica Jewelry Factory)
What types of jewelry do you sell on your website?
A: We sell a variety of jewelry, including Cartier love bracelet 4 diamonds white gold, Bulgari Serpenti ring rose gold, Van Cleef & Arpels Alhambra bracelet Onyx, Cartier love ring 4mm and 6mm, Van Cleef Arpels Alhambra necklace limited.
What warranties do you offer for your fine jewelry?
A: We offer a quality assurance warranty, workmanship warranty, lifetime warranty for our fine jewelry. Our quality assurance warranty assures that all the materials used in the jewelry are of the highest quality and are free from defects. Our workmanship warranty assures that the jewelry has been crafted with the utmost attention to detail and that it is free from any defects in workmanship. Our lifetime warranty ensures that the jewelry will be repaired or replaced if any defects occur in the future.
What is the return and exchange policy for fine jewelry?
Our return policy allows customers to return their jewelry within a specified time period, usually within 15 days of the date of purchase, for a full refund or exchange. Jewelry must be in original condition and packaging without any signs of wear or damage. If it is not a quality problem, we will not bear the freight and taxes, and we will not be responsible for the safety of the jewelry during transportation. But if it is customized jewelry, such as rings, bracelets, etc., if it is not a quality problem, we do not support returns on the grounds of dislike, because their sizes are special and we cannot sell them to other customers.
Do you offer free shipping?
A: Yes, we offer free shipping for order amount over $1000. We also offer international shipping at a flat rate.
What payment methods do you support?
A: Western Union, T/T, Wise(Transfer Wise), etc.
If you are a customer buying custom jewelry, we support a 30% deposit and pay the balance before delivery. At the same time, we will provide high-definition videos and photos for customer confirmation.
Can I track my order?
A: Yes, we provide tracking information for all orders. You can track your order on our website or through the shipping carrier’s website.
How do I care for my jewelry?
A: We provide care instructions for each piece of jewelry on our website. Generally, you should avoid exposing your jewelry to water, chemicals, and extreme temperatures. You should also store your jewelry in a cool, dry place when not in use.
What is the best way to store my jewelry when I'm not wearing it?
A: The best way to store high-end jewelry when you’re not wearing it is to keep it in a jewelry box or pouch, away from other jewelry and in a dry, cool place.
Can high-end jewelry be repaired if it becomes damaged?
A: High-end jewelry can often be repaired if it becomes damaged, but it is important to take it to a reputable jeweler who specializes in high-end jewelry to ensure that the repair is done correctly.
What types of jewelry do you sell on your website?
A: We sell a variety of jewelry, including necklaces, earrings, bracelets, rings, and more. Our selection includes both fine jewelry made with precious metals and gemstones, like 14K gold or 18K gold.
What is the difference between 14K and 18K jewelry?
A: The main difference between 14K and 18K jewelry is the amount of pure gold in the metal alloy. 14K jewelry contains 14 parts gold and 10 parts of other metals (usually copper, silver, and nickel), making it 58.5% pure gold. 18K jewelry contains 18 parts gold and 6 parts of other metals, making it 75.5% pure gold. The higher the karat, the more expensive the jewelry piece will be.
What is the difference between a carat and a karat?
A: A carat is a unit of weight used to measure gemstones, while a karat is a unit of purity used to measure the gold content in jewelry. One carat is equal to 0.2 grams, while one karat is equal to 1/24th part of pure gold in a jewelry piece.
What stones do you use to make your jewelry?
A: Our jewelry is made using a variety of materials, including natural diamonds, ruby, sapphire,pearl, blue diamond, lab diamond etc..
How do I know if a gemstone is natural or synthetic?
A: The best way to determine if a gemstone is natural or synthetic is to have it examined by a gemologist or a certified appraiser. However, there are a few general guidelines to follow. Natural gemstones tend to have more inclusions (internal flaws) and variations in color and clarity than synthetic ones. Synthetic gemstones are often created in a laboratory and have a more consistent appearance.
How do I know if a diamond is certified and what does that mean?
A: Certified diamonds have been graded and evaluated by a reputable gemological laboratory, such as the Gemological Institute of America (GIA). A diamond certificate or report provides information on the diamond’s cut, color, clarity, and carat weight, as well as any flaws or inclusions. This information can help you make an informed purchase decision and ensure that you are getting a high-quality diamond.
What is the difference between a diamond's cut, color, clarity, and carat weight?
A：
*Cut refers to the diamond’s proportions and symmetry, which affect how well it reflects light and how brilliant it appears.
*Color refers to the absence or presence of color in a diamond, with colorless diamonds being the highest quality.
*Clarity refers to the absence or presence of flaws or blemishes in a diamond, with diamonds having very few or no visible flaws being the highest quality.
*Carat weight refers to the weight of the diamond, with one carat being equivalent to 0.2 grams.
What are the most popular colored gemstones used in high-end jewelry?
A: Some of the most popular colored gemstones used in high-end jewelry include sapphires, emeralds, rubies, amethysts, aquamarines, and topazes. These gemstones are prized for their beauty, rarity, and durability.
What are the different types of clasps used for alllovey jewelry?
A: Different types of clasps used for high-end jewelry include spring ring clasps, lobster clasps, toggle clasps, and box clasps.
Do you offer custom jewelry design services?
A: Yes, we do offer custom jewelry design services. Our skilled artisans can work with you to create a one-of-a-kind piece that perfectly reflects your personal style and preferences.
How can I choose the perfect high-end jewelry piece to match my personal style?
A: To choose the perfect high-end jewelry piece to match your personal style, consider your preferences for metal type, gemstone, and design, and look for pieces that reflect your individual taste and personality. It can also be helpful to consult with a trusted jeweler who can offer guidance and advice.
What is the process for creating a custom high-end jewelry piece?
A: The process for creating a custom high-end jewelry piece typically involves several steps, including consultation and design, selection of materials, creation of a prototype, and final production. The jeweler will work closely with you to ensure that the finished piece meets your expectations.
Can custom jewelry be engraved?
A: High-end jewelry can often be engraved, but it is important to check with the jeweler to ensure that the material is suitable for engraving and that the engraving will not damage the jewelry.
How do I know what size to order for a ring or bracelet?
A: We provide sizing guides on our website to help you determine the right size for your ring or bracelet. If you have any questions or need assistance, please don’t hesitate to contact us.
Do you offer gift wrapping?
A: Yes, we offer gift wrapping for an additional fee. We can also include a personalized note with your gift.
Ring size guide
- Measure your finger at the end of the day when it is at its largest size, as fingers can swell slightly throughout the day.
- Use a piece of string or a flexible measuring tape to measure the circumference of the finger you want to wear the ring on. Make sure the string or tape is snug but not too tight.
- Mark the point on the string or tape where it meets the end to form a complete circle.
- Use a ruler to measure the length of the string or tape in millimeters.
- Use the chart below to find your ring size based on the circumference of your finger in millimeters.
Bracelet size guide
- When it comes to selecting the right size bracelet, there are several factors to consider. Here are some tips to help you find the perfect fit:
- Measure your wrist: Use a flexible tape measure or a piece of string to measure the circumference of your wrist where you plan to wear the bracelet. Make sure the tape or string is snug but not tight. Record the measurement in inches or centimeters.
- Choose your desired fit: Decide how you want your bracelet to fit. Some people prefer a snug fit, while others prefer a looser fit. Keep in mind that the type of bracelet and the materials it is made from can also impact how it fits.
- Consider the clasp or closure: If the bracelet has a clasp or closure, make sure to measure the length of the bracelet including the clasp. This is important to ensure the bracelet fits comfortably and securely.
- Determine the bracelet length: To determine the length of the bracelet, add 1 to 1.5 inches (2.5 to 3.8 cm) to your wrist measurement. This will give you the total length of the bracelet, including the clasp.
- Adjust for thickness: If the bracelet is thicker, you may need to add an additional 0.5 to 1 inch (1.3 to 2.5 cm) to ensure a comfortable fit.
- Try it on: Once you have selected a bracelet that you like and fits the above criteria, try it on to make sure it feels comfortable and secure. The bracelet should be snug enough that it won’t slip off your wrist, but loose enough that it can move slightly.
- Remember that these are general guidelines and not all bracelets will fit the same. It’s always best to try on bracelets before purchasing, if possible, or to consult with the manufacturer or retailer for specific sizing recommendations.
Ring size chart
